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Support N3 Office 365


séparation
Publiée le 21/09 par AZEO

Lieu : Paris (75)
Durée : Longue
Tarif : Selon profil
Début : Asap
AZEO


Description :



Contexte et périmètre
Périmètre : Support N3 Office365 (tous les workloads, en incluant Exchange, OD4B, Skype for Business, SharePoint online, Dynamics 365, Azure AD, Power BI)

- Tâches à réaliser (cf appendix)
 Scheduled Administratives tasks
 Ad-hoc requests
 L3 Incident management
 Reporting

- Principales Attentes (mesurées via indicateurs de services SLO):
 Couverture du service 7h-19h
 Maintien des connaissances
 Amélioration continue
 Délai de traitement des tâches d’administration et des incidents
 Reporting quotidien / hebdo

Table 22 : Office 365 Administrative Tasks
Office 365 Task
Activate one or more synchronized users
Add a delegated administrator
Add a security group
Add multiple cloud only users with bulk import
Assign a license to a user
Change the password expiration policy on request
Create and manage a service request
Create new user (not synchronized from Active Directory)
Delete a global administrator
Delete a global user (not synchronized from Active Directory)
Delete a security group
Disable password expiration for an Office 365 account
Edit a security group
Edit properties for multiple user accounts
Edit user (not synchronized by Directory Synchronization)
Edit your organization’s profile
Give a user administrator rights
Remove a delegated administrator
Remove User Account
Remove User License
Reset a user’s password (not synchronized with Active Directory)
Verify deletion of a global administrator
Verify that the single sign-on with ADFS is working
Verify the planned maintenance
Verify the service health
View company information
View your delegated administrators

1.2 Azure AD Connect
Table 23 : Azure AD Connect Administrative Tasks
Azure AD Connect Task
Configure the Directory Synchronization
Force a Directory Synchronization
Verify Schedule Synchronization
Verify AADC automatic upgrade

1.3 ADFS
Table 24 : ADFS Administrative Tasks
ADFS Task
Add federated domain
Repair Trust
Update Federation metadata
Update SSL Certificate
Verify ADFS service is running
Verify for ADFS Event Log
Verify SLL certificate expiration date and provide notification
Verify the federated domain information via PowerShell

1.4 Exchange Online
Table 25 : Exchange Online Administrative Tasks
Exchange Online Task
Add / Change Active Sync policies
Add / Change disclaimers through transport rule
Add / Remove Accepted Domain
Add / Remove Remote domain
Apply Rights Protection
Bypass Spam Filtering
Change mailbox properties
Change the ActiveSync Settings on a User Mailbox
Check Mailbox Sizes
Configure accepted domain type
Configure Audit Logging
Configure end-user spam notification
Configure Resource Mailbox Options
Configure / Manage Audit Logging
Create a new mailbox
Create a new retention policy
Create a Resource Mailbox
Create a transport rule
Create an RBAC role, role group and Scope
Create Journal Rules
Customize anti-malware policies
Customize anti-spam policies
Definition and Validation an RBAC role, role group and Scope
Delegating Permissions
Disable Access to a Mailbox
Discovery Requests: Multi-Mailbox Search
Discovery Requests: Multi-Mailbox Search across multiple countries
Discovery Requests: Multi-Mailbox Search in one country
eDiscovery: export result to PST file
Edit / Create a content filter policy
Edit / Create a malware filter policy
Edit / Create inbound/outbound connectors
Edit / Create remote domains
Edit connection filter policy
Edit outbound spam policy
Enable Exchange Online Archive
Export admin audit logs & admin audit log report
Export mailbox log report
Export Multi-Mailbox Search Results to an Outlook Data File (.pst)
Filter message by size
Generate administrator role group report
Generate incident report when sensitive information is detected
Generate per mailbox litigation hold report
Internet mail flow Testing from O365 tenant
Modifying free busy and organization sharing policy
Modifying OWA policies
Office 365 admin center reports
Put a mailbox on litigation hold
Recover a deleted mailbox
Remove accepted domain
Remove active sync policies
Remove remote domains
Restrict messages
Run a Non-Owner Mailbox Access Auditing Report
Run a Non-Owner Mailbox Access Report
Safe listing a partner’s IP address
Search and release messages in quarantine
Track messages based on request.
Update to Connection Filter
Use Message Trace to track a message
Use Outlook to open a discovery mailbox

1.5 SharePoint Online
Table 26 : SharePoint Online Administrative Tasks
SharePoint Online Task
Assigns or remove a license
Verify or update MySite settings
View usage and search reports
Change resource usage quotas for a site collection
Change site quota information for a site collection
Manage external sharing for sites
Turn external sharing ON or OFF
Architecture Office 365
O365 Security and permissions (External user, External Domains)
Compliance (Azure RMS, Azure MFA)
Additional Services (EMS)
Security and Identity management (Claims, ADFS, SSO )
Manage the OneDrive Sync
Allow users to share files with external people
Change or modify OneDrive owner
Manage users OneDrive
Recover deleted SharePoint site Collection

1.6 Skype for Business
Table 27 : Skype for Business Administrative Tasks
Skype for Business Task
Check Skype for Business Online Service Health Status
Skype for Business Online Reports
Manage Office 365 licenses
Managing policies in Skype for Business Online
Manage users and user account properties
Managing communications in Skype for Business Online with outside
Managing push notifications for mobile devices in Skype for Business
Archive Skype conversations and meeting content to Exchange
Assign admin roles
Configure Presence Privacy Mode
Check Your Network for Skype for Business Online
Managing IM filter
Managing Skype for Business Online meetings and conferences
Customize Meeting Invitation
Verify DNS entries

1.7 CRM Online
Table 28 : CRM Online Administrative Tasks
CRM Online Task
View company information
Manage subscription
Purchase new licenses
Create / delete an instance (standard or sandbox)
Copy an instance
Create a region (change region)
Modify instance settings
Manage user account synchronization
Switch on/off Administration Mode
Create user
Delete user
Edit user
Associate a license to a user
Review security groups / associated users
Set a security group for an instance
Add users to be notified
Setup sandbox environment
Manage sandbox environment
Check Service Health by O365 interface or Azure Application Insight
Check out the message center by O365 interface
Check storage utilization
Add storage




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Référence à rappeler : AZ-O365
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