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Consultant Salesforce Bilingue Anglais


séparation
Publiée le 05/10 par Club Freelance

Lieu : Paris (75)
Durée : 3 mois renouvelable
Tarif : Selon profil
Début : Asap
CLUB Freelance


Description :



Bonjour,

Nous recherchons actuellement un consultant Salesforce - Bilingue Anglais pour l’un de nos clients sur Paris.

Il s’agit surtout d’un consultant avec une utilisation confirmée de Sales Force avec anglais qui va déployer et aider les utilisateurs des filiales dans l’utilisation du CRM.
Mission de support accompagnement formation.

Détail de la mission :

Mission

Within the IT department, the CRM success Manager
Is the first point of contact for the subsidiary and is responsible to support in change management, providing all the necessary help from training to best practices advisory
Monitors and drives adoption of the CRM application in the client’s subsidiaries, and works with them to understand the local business needs and the best way to use the CRM application to deliver value to the business and efficiency to the users
Is an active part and/or leads projects, within the client or subsidiaries, from first user’s requirements analysis till the deployment of the final solution,
Works in connection with the service centre to monitor all issues and/or evolutions raised by the client’s subsidiaries, having an active voice in the backlog definition and participating in all functional test required
Is attentive to the business and the CRM application to work on innovation, on product or process, to increase the delivered business value

Scope

 The CRM Success Manager :
is the single point of contact for a set of subsidiaries
helps defining business requirements with users
documents users’ requirements and functional specifications
takes part in the review of solutions with the help of the corporate architect, IT analysts and users
coordinates development requests raised to India
tests the developments before delivery to users
tests the data quality
coordinates (or takes part to) the user acceptance tests, the user training and the change management

 The CRM Success Manager can act as a Project Manager, or takes part in the project management in relationship with a Project Manager:
prepares and conduct (or contributes to) follow-up meetings,
draws project planning and budget (or contributes),
prepares and takes part in the actions of communication.

Autonomy and reporting

The CRM success manager reports to the Adoption and Change management Manager with regular interactions with the Head of CRM

He/she takes day to day decision in the frame of the application and projects.


Internal and/or external contacts

- IT Managers and Project Managers
- Internal and external consultant
- Executive and senior management
- Key users & Stakeholders

Specifics

- Experience in CRM Salesforce
- Salesforce certified
- Experience in data quality management
- Experience in project management, business requirements collection and IT specifications
- Good communication and organization skills, ability to synthesize
- Ability to join a project team composed of internal resources and external consultants
- Ability to lead meetings and user group’s workshops
- Mobility : travels are required
- Fluent in English

Localisation : Paris ouest (92)
Date de démarrage : Mi-octobre 2017
Durée : 3 mois renouvelable

Si vous pensez avoir l’expérience correspondante à notre besoin, merci de m’envoyer votre CV à avec vos coordonnées et de me préciser vos disponibilités en rappelant la référence 2977.

Je vous remercie par avance pour votre retour.

Meilleures salutations,

Charlène Le Goff
Club Freelance Ltd
+33 9 75 12 17 05






  Pour postuler à cette mission

Référence à rappeler : 2977
Charlène Le Goff
Club Freelance Ltd
+33 9 75 12 17 05
clegoff@club-freelance.com



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