Business Analyst/Proxy Product Owner Service Cloud (Client Final) (h/f)

Publiée le 01/04/2021 par emagine Consulting SARL

Lieu : Paris
Durée : 6 mois+
Tarif : Tarif non renseigné
Télétravail : Non
Début : 12/04/2021

Description de la mission :

For the European Leader in its sector, we are looking for a Business Analyst with skills on Service Cloud :

Lead, drive and build business needs of our Guest Service Platform, a salesforce

service Cloud based solution, dedicated to our Customer Service organization spread

across the world (10 countries).

Responsible for the design of Salesforce Service Cloud applications, in top of leading business needs qualification.

Your primary focus includes capturing business requirements, lead functional, design, prototyping, testing & training.

Responsibilities :

Lead the analysis and business requirements gathering to create detailed

functional requirements, using User-Centric methodologies

Create relevant User Stories and associated User Acceptance Tests

Translate functional requirements into Macro Design

Design and build high-performance, reusable, and reliable processes and

UI/UX within salesforce best practices

Ensure the best possible quality of the application

Maintain a knowledge corner on Business needs, User Stories and

implementation chooses

Communicate proactively with all relevant stakeholders on topics you’re


Help the team stay focused on the sprint goal, increase team agility and

collaboration strongly during Sprint ceremonies (daily scrum meeting,

backlog review, sprint planning, retro)

Be able to conduct end to end implementation from analysis, design,

evaluation, modification, testing and implementation across functional areas,

even if it’s not the primary mission of this role

Skills :

Proven experience in Salesforce Service Cloud and lightning advanced

configuration, in particular on:


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