Business Analyst Salesforce

Publiée le 19/02/2021 par Amontech

Lieu : Argenteuil
Durée : 3 mois renouvelables
Tarif : 500-600 €
Télétravail : Non
Début : ASAP

Description de la mission :

Main responsibilities:

Understand users and formalize their needs with a user centric approach and method
Design sustainable solutions from concept to launch, in line with Architecture principles
Maintain the product knowledge through relevant documentation

Product design and project execution
Conduct necessary analyses with Key Users that lead to the delivery of the high level functional needs
Provide detailed specifications and/or prototype, and then ensure validation of definitions and objectives
Collaborate with the UI designer to design the mockup graphic assets of the product
Support Product Manager in the backlog definition and refinement (User Story specification & acceptance criteria definition)
Drive necessary workshops or calls with developers to translate user needs into features and screens
Support and advise development team in the building of the solution
Contribute to the quality of delivered solution through test design and execution , playing the role of QC analyst when
necessary (including regression tests)
Raises defects and ensures resolution
Ensure consistency of product UI graphic elements on the long run
Ensure relationships between users, informatics/external parties during development.
Facilitate user adoption through organizational procedures and user guide.
Analyze and report risk (if any)
Organize, prepare, run/support and coordinate UAT, user training, support roll-out and handover to Application Support.
Support users after implementation, support Product Manager in change request management and follow-up with Application
Support Group.

User research and understanding
Collaborate with product managers and users to identify the best experience that meets user, business and technical needs
Create and maintain user personas, user journey and process maps, user flow diagrams & wireframes
Run necessary interviews, workshops and tests with the users to create, validate or adjust the design
Create & maintain a high visibility of business processes, and dependencies
Proactively propose relevant product upgrades and adaptations in order to increase User Experience and efficiency

Product ...

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