Business Analyst Salesforce Service Cloud (H/F)

Publiée le 03/02/2021 par Warren Walter

Lieu : Issy-les-Moulineaux
Durée : 3 mois renouvelable
Tarif : 550 €
Télétravail : Non
Début : 01/02/2021
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Description de la mission :



Warren Walter recherche pour l’un de ses clients dans le secteur de l’hôtellerie



Contexte de la mission

Part of the IT Hotel Tools department, you will join the IT team responsible for managing solutions dedicated to the Customer Services.


Description de la mission

Lead, drive and build business needs of our Guest Service Platform, a salesforce service Cloud based solution, dedicated to our Customer Service organization spread across the world (10 countries). Responsible for the design and implementation of Salesforce Service Cloud applications. Your primary focus includes Capturing business requirements, lead functional design, prototyping, testing & training. Details of Responsibilities below :

Lead the analysis and business requirements gathering to create detailed functional requirements.

Translate functional requirements into technical requirements

Design and build high-performance, reusable, and reliable processes and UI/UX within salesforce best practices

Conduct end to end implementation from analysis, design, evaluation, modification, testing and implementation across functional areas

Ensure the best possible quality of the application

Maintain a knowledge corner on Business needs, User Stories and implementation chooses

Communicate proactively with all relevant stakeholders on topics you’re leading

Help the team stay focused on the sprint goal, increase team agilit...

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