Business Process Consultant Confirm

Publiée le 15/09/2020 par EXMC

Lieu : Paris
Durée : 6 mois
Tarif : Tarif non renseigné
Télétravail : Non
Début : 15/09/2020
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Description de la mission :

Nous recherchons pour l’un de nos clients grands comptes basé dans le 17ème un profil Business Process Consultant Confirmé

Mission/Context :
 deliver specification in the format of user stories
 Verify data received
 Verifiy and test unitary implementation use stories
 Verify and test end to end processes
 Participate in necessary governance meeting

Functional/Technical activities:
 Have a deep understanding and relevant experiences on ITIL / ITSM
 Have relevant experiences in ServiceNow configuration
 Have a relevant project management experience and be able to manage several open topics in parallel and to steer them from end to end
 Manage the deployment/configuration activities: accountability, responsibility or simple contribution depending on the topic and competencies
 Be able to drive and explain all data collection in the fields of configuration, catalogues, interfaces and assets
 Be able to do a complete assessment of the current data content and identify potential gaps with Silva Design. Be able to drive local stakeholders in order to have a clean set of data
 Be able to propose approach aligned with the defined convergence objectives
 Be able to give clear instructions to Data Centre of Excellence in India in charge of the parameterization
 Be able to understand complex organization (different group entities, Service Desk entities, Operating Companies entities, Shared Services entities, etc.)
 Soft Requirements :
 Be able to report clearly to the regional PM (Only for Lead)
 Result oriented and relevant delivery
 Be able to report clearly to the regional PM
 Strong team collaboration spirit
 Rigorous and autonomous
 Strong oral and written communication skills
 English fluent

Expected deliverables:
 Prepare and organize Project schedule and agenda and provide project onepager to be send regularly to Project Manager, progress follow up on project Onepager (Only for Lead)
 Project delivery deliverables (workshop materials, process documentation, user stories, test reports, other as necessaary)
 Configure GAPs identify
 Specify / document all the configuration to be considered (Userstories in Silva)
 All data preparation document supports
 Local Training kits, if needed, to ensure proper understanding of key users
 Training / information sessions document supports
 Weekly reporting on all aspects of the configuration
 Active Management of the GAP list considering that all stakeholders should have proper visibility

Postuler à cette mission :
Si vous cherchez un CDI ou CDD, le jobboard Carriere-info est plus adapté.