Chief operating officer H/F

Publiée le 13/01/2022 par Hays Medias

Lieu : Paris
Durée : 1 années
Tarif : 400-550 €
Télétravail : 25 %
Début : ASAP

Description de la mission :

IT Support
Provide technical support jointly with the Global IT Support team on all IT Systems used by company staff. Including :
Service followup for IT support through ticketeting tool service.
Provide training to our client user on new systems.
Identify issues and ensure temporary workaround for the business until resolution.
Escalation of issues directly to tech teams responsible for each domain
Project management to implement IT strategy for Paris site and sites supported through Paris.
Provide dedicated IT Support to the Chairman's Office (main contacts for all IT related activities, including travel to personal houses)

Manage assets :
Manage Communication and Portable device lifecycles including evaluation, purchasing, and recycling: Evaluate (together with back-office team, service provider), propose, buy, install, and maintain HW/SW installations at customer site.
Maintain Configuration Management Database (CMDB)

Visio Conference (VC) Support:
Provide VC Support jointly with the Global IT Support team
Provide dedicated VC Support to the Chairman Office.
Point of contact for VC issue Escalation
Maintain Configuration Management Database (CMDB)
Provide training to our client users on VC systems
Point of contact for VC our client partners (Poly/Consultake/Aydon/Artemys)

Management :
Manage in our client providers including contracts, quotes, orders and follow up linked to IT support activity.
Coordination of the relationship with Paris Support supplier including daily activity and contract.

Ensure outsourced specifications are implemented appropriately by the supplier
Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes / procedures and system support documentation.
Responsible for internal audits' answer on IT support activity
Deliver IT Service and Support based on KPI agreed upon with IT Management and the business teams.
Point of contact between all of our client teams for IT support related activity

Orders / Budget
Responsible for all Paris IT orders (software licenses, computers, monitors, smartphones...)
Responsible of his budget (IT orders, Artemys HNO, Consultake HNO, Orange)
Responsible to negotiate best prices to mix quality and budget management for our client for all providers

Profil recherché :

Experience / Training Required :
At least, two years in an IT organization and administration
Experience with IT management tools, particularly ServiceNow

Personal Skills :
Ability to work independently and in pairs
Spirit of analysis and synthesis
Curiosity / open-mindedness / strength of proposal
Sense of contact and service
Demonstrate rigor and organization (respect for deadlines, reliability, reporting, etc.)
Situation intelligence

Skills :
Windows 10
Office 365
Service Now
Adobe Creative Cloud (Photoshop, Illustrator, Indesign, Dreamweaver)
Required education
Data definition, modelinig and maintenance
Programming and software development

Entreprise :

Our client is the 4th largest reinsurer in the world, provides insurance companies with a diversified and innovative range of solutions and services to control and manage risk. Using its experience and expertise, The Art & Science of Risk , our client provides cutting-edge financial solutions, analytics tools and services in all areas related to risk in Life & Health insurance as well as in P&C insurance. Our specialist teams operate in over 120 countries, developing value added and innovative products and services and making long-term commitments to their clients, namely insurers and large corporations.

Our client aim, as an independent global reinsurance company, is to develop its Life and P&C business lines, to provide its clients with a broad range of innovative reinsurance solutions and to pursue an underwriting policy founded on profitability, supported by effective risk management and a prudent investment policy, in order to offer its clients an optimum level of security, to create value for its shareholders, and to contribute to the welfare and resilience of Society by helping to protect insureds against the risks they face.

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