IT Support Technician - Anderlecht - 3 months +

Publiée le 22/04/2021 par OCTOPUS COMPUTER ASSOCIATES

Lieu : Autre pays
Durée : 3 mois +
Tarif : Tarif non renseigné
Télétravail : Non
Début : Dès que possible

Description de la mission :

We are currently looking for a talented IT Support Technician to help ou client proactively managing the lifecycle of the medicinal products. The successful candidate must have 1 to 3+ years technical experience including extensive customer service experience.

You will support customer requests via telephone, email, Teams, or other available means of contacting the Support Team.

You will report directly to the companies' IT Manager/CIO and will be based in Anderlecht, Belgium.

The job description
The IT Support Technician undertakes full responsibility:

The IT Support
Follow up processes and procedures setup within the IT Department
Answer the IT Support contact telephone and emails received from users
Help users set-up their equipment and troubleshoot any issues
Follow up on incidents and user requests and closure within SLA timeframes
Complete form processing/data entry in a timely and accurate manner
Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a Manager, or other support areas within the team and specifically outside the team
Document all requests, incidents & problems into the helpdesk system in timely and accurate manner
Keep informed about new developments and best practices within IT Support
Aim to follow up ITIL or similar standards setup by the IT Team
Security related activities (MFA, password reset, access permissions, etc)
Telecom tasks related to office phones, VOIP and mobile phones (handsets/SIMs/numbers)

Hardware & Software
Maintain an accurate registrar of hardware and software assets both in stock and in use by the company employees/contractors
Ensure that all equipment is correctly identified and tagged
Search for any illegal software installed in the company systems and inform the manager about any license compliance issues
Stay up-to-date with hardware and software changes that could impact the systems and their operation by the company employees
Ensure that there is always available stock of equipment and accessories for users that can be deployed quickly for new employees or as replacement for faulty equipment
Work with other team members to setup and maintain a standard image for computer systems to ...

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