Service Delivery Coordinator (English and Dutch with good understanding of French.)

Description de la mission :

Hi,

We are looking for a Service Delivery Coordinator for our client based in Bruxelles.
You should be fluent in English and Dutch with good understanding of French.

Summary objective of the job:

You support the service delivery manager as a more technical coordinator.
You actively contribute to migration and service transition projects.
You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.
You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.
You will coordinate functional interactions to support implementations of projects.
You will need to acquire a comprehensive understanding of the product and service offerings.
Effective candidates must be willing to take initiative and learn continuously with minimal direction.
You will create knowledge documentation for support cadences to establish managed services.
You will work on innovative ways to streamline templates, processes, and tools.

Lines of Communication:
You will be in contact with the CIO, the infrastructure teams, the business divisions and supporting teams and...

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