ServiceNow Industrial Project Leader

Publiée le 02/10/2020 par BeTeam

Lieu : Lyon
Durée : Mission longue
Tarif : Tarif non renseigné
Télétravail : Non
Début : ASAP

Description de la mission :



Fixed Price : 1 senior experienced half time + 1 junior full time

Project Manager and real expertise in ServiceNow implementation and/or configuration

Mission: ServiceNow deployment on Industrial sites

Project Management :

o Ensure the follow-up to the projects and activities
o Lead a short pre-scoping analysis to review the accuracy of the master data and the current level of usage of the ticketing processes & tools on site
o Manage the planning (at program level), and the integration with Infrastructure (Discovery) and NEO (Guest 2.0) plannings
o Ensure strong coordination with partner teams
o Contribute to governance committees (Steering, operational, coordination)
o Strong autonomy is required

For each deployment led by a global team on an industrial site :

o Collect the inventory master data (assets)
o Apply the Industrial ServiceNow Data Model to the collected data
o Size the overall Data related activities, and implement the key follow-up indicators
o Make the data validated by the site and the Service Catalog manager, before and after its upload in ServiceNow
o Identify and create the links between the Infrastructure Services and the Applicative Services in ServiceNow
Key ITS Industrial contact for Industrial sites in terms of ServiceNow deployment, configuration, or usage :

o Support the site in terms of configuration and usage of ServiceNow, according to the ITS Industrial strategy and to the Global ServiceNow methodology
o Ensure the site ITS local resource is fully autonomous in terms of ServiceNow usage and understanding at the end of the deployment

Formalize key points with available options and recommendations in Position Papers to support decisions at platform/cluster level and/or site level

Deliverables :
Project Management
o Planning
o Tracker for action Items, issues
o Workload assessment for the next phases
o Meetings minutes and Presentation decks
Site deployement
o Official site inventory list
o Overall data activities planning and reporting (load curves per processus and data)
o Cartography of the configuration, flows implemented, and perimeter of data, for each industrial site
Documented Position Papers
Accurate and validated data in ServiceNow

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