ServiceNow Specialist

Publiée le 08/04/2021 par Cherry Pick

Lieu : Paris
Durée : 24 mois
Tarif : 500 €
Télétravail : Non
Début : ASAP

Description de la mission :

Implements and maintains Workflows with underlying processes in Service Now with 3 activity's natures :

1) Process definition

As this work depends highly on the underlying processes, he/she:
supports process owners IT or/and Business in process definition
supports process owners IT in cofinguration management system defintion
defines time, budget, quality objectives for implementation
monitors operational efficiency of deployed Workflows with Process Owner

2) Process implementation

Based on the process definitions, he/she ensures:

The implementation (evolution and maintenance)
◦ templates/forms/widgets/gadjets
◦ data modeling and quality review
◦ skripting
◦ interfaces with other systems
◦ sanity operations : security, compliance, performance
◦ versioning, upgrades, evaluation of new features

Developers team support
◦ Ensures completeness and correctness of specification
◦ Plans devlopment and deliveries/releases
◦ Verifies and tests implementation

3) Monitor Service Snow usage, develop continuous improvement plan and contribute to audits

Defines monitoring framework and improvement plan at 3 levels:
Tool usage to guarantee oprimized user experience, cost implementation, operational model
Process/Organisation adjustement to bring more efficiency and simplicity
Govenance improvement to develop proximity and efficiency with stakeholders
Support audits efficiency

Specific IT mission

The Service Now Worklow Specialist is part of the IT Management & Control ...

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