WMS Reflex - Application support analyst (H/F)

Publiée le 19/01/2021 par Club Freelance

Lieu : Toulouse
Durée : Long terme
Tarif : Tarif non renseigné
Télétravail : Non
Début : Asap
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Description de la mission :



Bonjour,

Je suis à la recherche d’un Application support analyst WMS Reflex pour un de mes clients basés en Occitanie :

IT Application Support analyst is in charge of handling incidents, problems, service requests, and SLA management, for specific accounts in his/her scope of responsibilities.

Tasks :
Incident Mgt
Analyse, sort and prioritizes the incidents.
Assign to the relevant level 3 (Editor/Vendor, Developer, Infra, EDI, Partner ).
Communicate to the requester the evolution of the incident in a proactive way.
Manage the incident process to meet the SLA requirements.
Organize the escalation.
Produce REX documents (Post Mortem) to trace all chronology of events on major incidents.

Problem Management
Coordinate the Root cause analysis, at least on all major incidents and recurrent ones.
Follow-up on the results with the IT Management/Key operational co...

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