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Developpeur Sharepoint


séparation
Publiée le 03/12 par Nigel Frank International LTD

Lieu : Lyon (69)
Durée : 3 mois
Tarif : à définir
Début : Asap
Nigel Frank International LTD


Description :



Company is looking for Analyst to Support end users of our Collaboration tools: SharePoint, Microsoft Teams, Office Groups

MAIN RESPONSIBILITIES
 Deliver service and support to end-users using ticketing system, phone, remote connection etc.

 Interact with customers to provide and process information in response to inquiries, concerns, and requests collaboration solutions

 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

 Diagnose and resolve technical issues;

 Follow standard processes and procedures;

 Offer alternative solutions where appropriate with the objective of satisfy caller.

 Compile monthly stats on activity (support & usage)


 Propose improvements ideas and plan on collaboration tools to the team


 Redirect problems to appropriate resource;

 Organize ideas and communicate oral messages appropriate to listeners and situations;

 Follow up and make scheduled call backs where necessary;

 Stay current with system information, changes and updates

Office 365 specific

 Promote the usage of Microsoft Teams, SharePoint, Office groups
 Provide guidance and training to end users when needed

EXPERIENCE (INCLUDING NUMBER OF YEARS):
 3+ years in IT Applications Support
 Experience on SharePoint Online Support at least 1 year




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