Nous recherchons un architecte Service Now pour la mission suivante:
In terms of skills/experience we expect:
Relevant experience in Interface Design
Understand the design guiding principles with proper alignment with Design main guidelines.
Understand, support and evolve the strategic vision of the Silva Integration with external parties
Ability to understand various functional contexts in the field of IT Service Management: Relevant experience (5 to 10 years) in ITSM tools (JIRA, Service Manager, Service Center )
Functional and technical background
Ability to manage proper alignment with the client
Measure the impact of the required functionality on the existing data / processes
Document the interfaces functional aspects and requirements
Act as a subject matter expert on owned product / process: translate business requirements and conceptual ideas into sketching rationale
Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications
Create / Update the documentation and training materials
Manage proper alignment with Development team and testing team
Update in the ServiceNow framework the status of the developments
Give visibility on the Design plan and status of the scope of work
Understand and challenge the prototyping & coding (understand at minima the developments performed by the dev team)
Challenge and control the team composed by 1 to 2 Business Analysts / Business Implementation Managers
Well knowledge of the configuration of the processes
Reduce sketching and errors and enable innovation through the automatic generation and update of data driven, fully connected and engineering product views
Act as Defect Assignee as per Silva Defect Management process guide
Act as Enhancement Assignee as per Silva Enhancement / Requirements process guides
Act as Catalog Coordinator as per Silva Catalog Management process guide
Depending on volume of activity and product, share tasks and / or coordinate tasks assigned to Business Analysts
Manage technical documentation, work instructions (How To) for IT operators and End Users
Help sketching and deployment of Silva products in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs (detailed specs).
Understand functional requirements and propose product features, validate technical specifications, oversee development, validate that the product answers business needs and provide functional support over the solution.
Refine requirements that will drive all product building through Scrum / Agile techniques:
Translate requirements into user stories to initiate ALM processing
Integrate internal and external product design (as input) into a cohesive user experience (use cases)
Knowledge of XML, CSV, WSDL, Mapping, Webservice Rest & Soap, X509 would be a plus
ITIL Certification would be a plus
The prerequisite for this position would be below ServiceNow trainings
Sys Admin Advanced
Strong result orientation sense and communication skills
Strong oral and written communication capability
Fluent in English
Good level of drive to properly manage the different stakeholders with strong result orientation in a collaborative project mode. Ability to manage conflicts.
Ability to define technical specifications based on business requirements: Business need identification and solution definition. Ability to define and analyse a problem, develop a business case, study the feasibility, and define the scope of the solution.
Use to document processes and create test and use cases
Writing and oral communication skills
Good team player
Project management capabilities.
Excellent knowledge and experience (min. 5 years) in at least one major IT Service Management tool
Huge interest in implementing new solutions.
Interfaces functional specifications
Associated training material and test cases
Reporting on all aspects of the design, build and implementation of assigned interfaces requirements