The extension (in quantity, migrations OS& DB) and the fine-tuning of the monitoring of the SAP systems generate a significant additional workload with specific skills.
End user experience monitoring
Business Process Monitoring
Configuration of the Managed Systems
Upgrade and configuration of the Wily Introscope
Execute the SolMan migration from 7.1 to 7.2
On Solution Manager 7.1 & 7.2 :Test-Management with Solution Manager and other tools preferably (HP loadrunner, UFT by HP)
Configuration of ITSM
Configuration of ChaRM
Technical & functional configuration on SolMan 7.2
Deep knowledge in the EFWK (Extractor Framework)
Migration of the systems (OS & DB) from Solaris/Oracle to AIX/Sybase
Document all the activities
Knowledge transfer (and sharing) within the current team.
Setup a Daily Task organisation for the all the managed systems (including the one used by SMARTER-M)
Adjust the monitoring templates because of the upgrade to Solution Manager 7.2 & the OS/DB migrations.
Setup (based on Solution Manager) a solution for the performance monitoring of the SAP systems.
Setup a methodology for continuous improvement of the monitoring
Mandatory items to consider :
Some of these tasks require to be executed outside office hours.
The mission also includes to regularly take part in the guard role (7 consecutive days)
Migrate the common systems (not yet migrrated) to AIX/Sybase
Upgrade solution manager to 7.2 :Adjust the monitoring following the OS & DB migrations.
Migration of the ALM solution from 7.1 to 7.2
Migration of the technical monitoring from SolMan 7.1 to 7.2
Configuration and roll-out of ITSM using ChaRM
Creation of new flows based on business requirements.
General configuration, both technical as functional
Assist in the test management part with utilities like loadrunner , UFT by HP (assisting role)
Setup (based on Solution Manager) a performance monitoring of the SAP systems.
Coordinate the activities of the Common Team, so they are done on time (establish a planning with all the activities of the team members).
Execute, for the various solutions used, performance tests using Loadrunner and UFT by HP (with the help of the HP ALM team).
Technical maintenance of all the SAP systems under the responsibility of the Common team.
Senior SAP SolMan configurator
Minimum 5 years of experience in a SAP BC environment.
Be able to prove experience in a company managing at least 15 SAP production systems.
Technical knowledge :
Operating System (Unix/Solaris/Linux/AIX, Windows, Virtualization)
Database (Oracle, Sybase, MS-SQL
Network (Tcp/ip, Firewall, )
Solution Manager (Technical Monitoring, Diag Agents, CHARM, )
Solution Manager 7.2 configuration (ChaRM, STMS, ITSM ).
Preventive Maintenance (Daily Tasks, )
Security in SAP System Environments
Change Request Management
E2E Solution Support
Languages : Fluent in French and / or Dutch, and at least a passive knowledge of the other national language.